Feedback and Appeals

The ISO Standards expect organizations to continuosly strive for improvement. The expectations not only focus on the companies being certified but also to the certification bodies. We understand, that sometimes an audit might nor lead to the expected results. Therefore, it is important for clients to be able to give feedback to the certification body. If a client feels that its beeing treated to severly then it has the right to appeal to a particuar certification decision.

Feedback regarding your Audit

Company Name *

Name *

First

Last

Email *

Phone

Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Date of incident

Please describe the issue you would like to report

How would you like to see this issue resolved?

Submitting Feedback

At Stratlane Certification, we value your feedback and aim to continuously improve our audit process. If you have any concerns or feedback regarding your recent audit, we encourage you to submit it through our user-friendly form. Our team will review your input and work diligently to address any issues or provide clarification.

By sharing your feedback, you help us enhance our services and ensure a fair and transparent certification process for all our clients. We appreciate your engagement and look forward to addressing your concerns promptly.

Appealing Certification Decisions

If you believe that the outcome of your audit was unjust or did not accurately reflect your organization's compliance, you have the right to appeal the certification decision. Our appeal process is designed to provide a fair and impartial review of the audit findings.

To initiate an appeal, please submit the necessary information through our dedicated form. Our team of experienced industry experts will thoroughly examine the details of your case and make a final determination. We are committed to ensuring that all certification decisions are made in accordance with the relevant standards and your organization's unique circumstances.

Importance of Client Feedback

At the heart of Stratlane Certification's mission is a commitment to client satisfaction and continuous improvement. We recognize that your feedback and input are essential to refining our audit processes and ensuring the highest level of quality and fairness.

By actively engaging with our clients and addressing their concerns, we can identify areas for enhancement, implement corrective actions, and ultimately deliver a more valuable and trustworthy certification service. Your participation in this feedback loop is invaluable to our ongoing success and the continued development of our innovative certification solutions.

Streamlined Feedback Submission

To make it easier for our clients to provide feedback or initiate an appeal, we have developed a user-friendly online form. This centralized platform allows you to clearly articulate your concerns, upload any supporting documentation, and track the progress of your submission.

Our team is committed to reviewing all feedback and appeals in a timely manner, ensuring that your voice is heard and your issues are addressed with the utmost care and attention. We encourage you to take advantage of this streamlined process and help us enhance the quality of our certification services.